shipping & returns

We ship worldwide.

We provide free shipping in the Netherlands and in the rest of the world on all orders above €100.

THE NETHERLANDS

Free shipping all orders above €100.

EUROPE

Free shipping on all orders above €100

Standard shipping

Countries include; Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Republic Of Macedonia, Malta, Monaco, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.

REST OF THE WORLD

Free shipping on all orders above €100

Standard shipping

ORDER & SHIPPING CONFIRMATION

You will receive a confirmation by email shortly after placing your order. Please re-check your shipping address for mistakes. Extra shipping cost as a result of a wrong address will be for the client’s costs.

Your order will be dispatched within 1-2 business days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel. Please note that during sale and collection releases, dispatch time may take up to 5 days.

SHIPPING METHODS

Packages will be shipped using standard shipping services, which are PostNL, UPS, DHL

CUSTOMS

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by MARCO MORE, nor are they included in the order total. Any applicable fees will be due upon delivery. If so, the shipping company may contaconce your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. In the event that your order does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order. In the event of non-delivery of your order, we are unable to process a replacement order until 21 business days following the original shipment date. 

UNCOLLECTED PACKAGES

Shipping costs for uncollected packages will not be paid by the MARCO MORE

Any products cannot be returned only exchange for another size if available. Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please email us for the quickest response.

If you have any questions about your exchange or return (form), please contact us at info@marcomore.eu with your order number. Do not forget to specify if it is a return or an exchange and provide the reason so we can instruct you accordingly.

RETURN STEPS

→ Place the item(s) in the original shipping box.

→ Start the return procedure via marcomore.shipping-portal.com

→ Enclose the completed Return Form.

→ Place the original or a copy of the receipt that came with your order.

→ Close the box and tape it securely.

→ Post your parcel using any of your preferred shipping methods.

→ Return shipment is at the customer’s own cost.

We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.

RETURN ADDRESS

MARCO MORE

Raadhuisstraat 3

3891EB, Zeewolde

The Netherlands

EXCHANGES

purchased items are exchangeable in any different size or product if available. Exchanges are only processed after receiving your returned products and are based on stock availability at that time. Exchanges shipped to you are free of charge. 

If you are interested in a different product, please return your item(s) to us and simply let us know your preferred product, color and size in the Return Form.

PROBLEMS OR COMPLAINTS

Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at info@marcomore.eu in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request

Important before returning:

→ All products must be returned within 14 days after receiving.

→ All products must be unworn and unwashed.

→ All products must have all original Marco More tags still attached.

→ Any products purchased in the Sale cannot be refunded, instead a store credit will be issued. 

FAULTY ITEMS

We will accept a return for faulty items if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not accept a return for a faulty item if it isn’t covered by our warranty policy or if it the product is damaged by improper use. The intention of use is at the discretion of Marco More and will be judged reasonable.

REFUNDS

Any products purchased in our regular shop can be returned but can’t be refunded. Instead, you will receive a shop credit for the same amount as the order value.

PAYMENT OPTIONS

→  iDeal

→  Paypal

→  Banktransfer

→  ING Home’pay

→  Bancontact

→  Creditcard (Mastercard, Visa, Amex)

CUSTOMS CHARGES

For countries outside Europe there may be added additional charges added by your local customs. These fees are paid to the local carrier and charges to you—not by MARCO MORE.